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35 Complaints in 12 Hours — and One Very Jewish Realization

Just before Pesach, I found a building inspector—uninvited and unexpected—standing outside our Chabad House. 

“Can I help you?” I asked, trying to look calm.

“We’ve received 35 complaints about your building in the last 12 hours,” he informed me.

Thirty-five?! I was astounded. 

Had someone created a group chat called “Let’s Report the Rabbi”? My mind raced as I tried to think what I could have done that was so egregious. 

“What exactly is the complaint?”

“Apparently, you’re doing construction without a permit.”

“Construction?” I said. “We’re changing a few windows—not building the Third Beis Hamikdash! We checked, no permit needed!”

He shrugged. 

“Also ... there’s a lot of garbage outside.”

Ah. Now things were starting to crystallize. 

“Sir,” I replied, “Passover is about to begin. Of course there’s garbage! We’re purging every crumb of chametz and doing a general deep clean at the same time. We’re tossing broken chairs, that weird table with only three legs, and those random items that keep being moved from place to place but never actually get used.”

Apparently, bureaucracy doesn’t account for spiritual debris, and we were slapped with three violations. We now have an upcoming court hearing where I have to explain to a New York judge why Jews clean so aggressively before a holiday that happened 3,000 years ago.

But somewhere between the mess of paperwork I now have to deal with and my passive-aggressive neighbors, I had a realization: this is human nature. 

People like to complain. It’s human nature. All of us: New Yorkers, Upper East Siders, Jews … We share our complaints like family heirlooms. We see something annoying, we snap a picture and send it around with six exclamation marks or a two-minute voice note. 

But what if we turned that energy around? What if, instead of reporting us for putting out extra garbage for a few days, all those people had “Look how hard this Chabad House is working to prepare for Passover. Good for them!” 

Unrealistic? Probably. But as we head into Shavuot, I can’t help but think about the way the Torah was given to us. We gathered at Mount Sinai, so deeply united, Rashi explains we were like one individual with a single shared heart. 

Not 35 hearts firing off complaint forms.

Shavuot is not just about cheesecake and blintzes and late-night learning (as enjoyable as they are!). It’s about Torah and unity and giving others the benefit of the doubt. 

As much as this whole episode has been a headache, it’s also been a good reminder for me. To pause when something seems off. To ask before assuming. To compliment before complaining. To remember that I never know what someone else is going through. Maybe they’re not doing illegal construction; maybe they’re just trying to make their home ready for the Divine.

So yes, we got 35 complaints. But I’m hoping that next time we get 35 blessings. And in the meantime, I’ll be the first one out there searching for opportunities to bless others. 

“You Won’t Believe What Happened Today”

My daughter called me from Jerusalem. “You won’t believe what happened.”

“What?”

“I was on my daily walk, without my phone or my watch, just enjoying the fresh air, when suddenly the air-raid sirens sounded. But I wasn’t near my regular bomb shelter!”

She paused and then explained: “A few weeks ago, I was thinking about this exact scenario. What if the sirens go off while I’m out walking? What will I do? And today it happened.”

So what did she do? She ran to the nearest building and sat on the first staircase she could find. She waited there, alone, for six long minutes. The most chilling part? She told me the story like it was a normal, everyday occurrence.

Missiles being fired at civilians. People sprinting for cover. Strangers hiding in stairwells. There’s nothing normal about it! But when it happens day after day, week after week, we adjust. It becomes our normal.

We get used to walking around under threat, and we go about our lives without thinking about it too much. Until something comes along and shakes us out of our fog.

Something like what happened last night, when an antisemite casually walked up to a Jewish event in Washington D.C. and executed two Israelis at point-blank range in cold blood.

This didn’t happen in Tel Aviv or Sderot or even Paris. It was the US capital, Washington, D.C. The country that is supposed to be the safest in the world, with the most powerful army and most capable police force. Here, two Jews, a young couple simply attending an event, were hunted down and killed.

Make no mistake, our enemies are everywhere. Their hatred knows no borders—it’s not limited to Gaza, London, Paris, or Jerusalem. Right outside my own home here in NYC, there’s a “Free Palestine” flag flying!

We’re being battered on all sides, and it’s brutal.

But what can—and should—we actually do?

First and foremost, we remember who we are and respond accordingly. We are proud Jews—proud of our heritage, our history, our lives, and our country.

The world doesn’t need less Judaism. It needs more!

 

So we don’t hide and cower in fear. We hold our heads high, and walk around openly and proudly declaring our faith.

We fill the world with light. More kindness. More Torah. More mitzvot. More Shabbat. More kosher. More tefillin. More shul. More tzedakah.

This is not a time to shrink or hold back. It’s time to shine, to plant ourselves here and say: We’re not going anywhere! You can’t scare us off. We have a task. G-d wants us to elevate the world and prepare it for Moshiach’s coming. And that’s exactly what we’ll do.

May he come speedily and return all our hostages, bringing true peace to every corner of the world.

I Was Covered in Pretzels and Chocolate Milk on a Three-Hour Flight

Last week, we had a Belev Echad trip to Miami for our wounded soldiers. I flew in for the inspiring event and stayed overnight.

When I boarded the plane the following day, I walked down to row 31 and saw someone sitting in what I believed to be my seat. I asked him to move, and he said no, it was his seat. 

I was surprised, but it turned out he was correct. I always use the same travel agent and he knows my preferences. I hate flying and am quite fidgety, so I always request an aisle seat. Somehow, this time, I’d ended up in a window seat. 

I texted my travel agent. “Why am I not in the aisle?” 

“There was no space on the flight,” he explained. 

“I would rather not fly if I’m not in the aisle.” 

“What’s the issue?” he asked. “Who are you sitting next to?”

Well, sitting next to me was a 2-year-old girl, and next to her, in the aisle seat, was the father. 

I asked the dad, “Do you want to switch with me?”

But like me, he replied, “If I don’t sit on the aisle I don’t get on the plane.” 

So for three hours back to New York, I sat next to this girl who screamed and cried the entire way. Her ears must have been hurting, because she cried extra loudly during take-off and landing. They had come prepared with a million snacks, all of which landed on me. First it was her pretzels, then her chocolate milk, then her potato chips, her Cheerios and apple juice! All over my seat, all over my clothes. 

And she kept kicking, pushing, and shoving into me, stuck as I was in the window seat, like a prisoner, at the mercy of her surprisingly strong fists and legs. 

When I finally got home, I told my wife the story and she told me, “Well, now you know how people feel when we travel with our 8 kids!”

And she’s not wrong. Last Shabbat, our kids were playing in the backyard. Our 7-year-old had a tantrum and one of the neighbors opened his window and yelled out, “Shut up!” Another neighbor screamed, “Go inside!” 

Well, I guess at least now we know how they feel. 

Typically, we love ourselves and don’t see our own faults. Or we see them, but we justify them. When someone else does the same thing, however, it bothers us and we become critical. 

Somehow, I was quick to criticize my neighbors on the airplane, but full of understanding and excuses for my own children. 

We’re currently celebrating the holiday of Lag Baomer, whose overall theme is to love our fellow Jews as we love ourselves. That means overlooking their faults or finding favorable explanations for their behavior, just as we do for ourselves. It means having patience when other people’s children act out, the same way we excuse our own. It doesn’t come naturally, but Lag Baomer reminds us that that is our goal.

What Does it Take to Ease the Pain of a Soldier?

This week, I met Arik Shkarov, 43, an IDF soldier who serves in an undercover unit in the motorcycle division of the Israeli police. 

While chasing a terrorist on March 17, 2024, he was run over by a truck. Arik was severely injured, and despite months of surgeries and treatments, his right leg had to be amputated. Even after the amputation, Arik remained in indescribable pain. He tried everything the doctors in Israel had to offer but reached a dead end.

Our Belev Echad team, along with our medical director, met him and recommended surgery in the US. We have worked extensively to forge relationships with the best doctors in NYC who can treat complicated cases like these, and this week, Arik underwent surgery under their care. 

Before the surgery, he called me to his hotel room because he wanted to put on tefillin. He also asked if he could keep the tefillin for the duration of his time in NY, so he would be able to put them on daily.  Of course, I agreed. On the day he was injured, he told me, he had put on tefillin, and he feels it was this act that saved his life. 

With G-d’s help, the procedure will allow Arik to walk with his prosthetic without pain and to live a normal life with his wife and kids.

Needless to say, the amount of work it took to make this happen was tremendous, and the costs staggering. 

But when I met Arik, he was so incredibly thankful. He couldn't find the words to describe his immense gratitude and appreciation for what we had arranged.

I am so grateful to G-d for giving me and my wife the opportunity to establish Belev Echad, and for the merit of being able to alleviate the pain of so many soldiers. Arik is now the 6th soldier to undergo surgery with us after reaching a dead end with medical care in Israel. 

There are another two soldiers here in NYC this week for procedures to alleviate nerve pain that cannot be treated in Israel. Arik, Imri, and Ori—three separate soldiers with three separate stories. They don't even know each other!

I am in awe of our tireless crew. We’ve all worked so hard these last few months to put these procedures in motion. We hired a medical director to help the soldiers navigate it all. Our on-the-ground staff has taken care of every detail. The fundraising efforts were intense.

But seeing how much Arik is looking forward to resuming a regular life without pain made it all worthwhile! 

After all, what price can we put on easing a soldier's pain? A soldier who gave his all for Am Yisrael? A soldier who saved lives? A soldier who gave his leg to protect us? What is the price point? How much would we all be willing to pay if we were in intense pain like this? Surely, it is priceless!

As wonderful as our organization is, my greatest wish is that we will be able to shut down because there will be no more wounded soldiers! In the meantime, I feel fortunate and blessed to be able to help. 

Our House Was Full of Smoke

The night Pesach ended, my wife decided to make sourdough bread for the kids to have for breakfast the next morning. We’d gotten rid of most of our chametz before Pesach, so we didn’t have much else in the house. And what’s better after 8 days of matzah than freshly baked bread?!

So my wife made the dough and set it aside to rise overnight. I had already gone to bed, so she texted me instructions for the morning, to ensure the bread would be ready by 7am.

Now, I normally stay far away from the kitchen—all I know how to cook is eggs! But she spelled it out so clearly, how could I go wrong?

When I woke up at 5am, I read her text message three times and followed it to a tee.

  1. Take sourdough (x2) out of the fridge
  2. Put onto counter with parchment paper (which is on the counter)
  3. Cut a line into the dough (with the knife next to the paper)
  4. Put into the blue pot on the counter with the paper under the bread  and put the lid on top (all on the counter)
  5. Bake on 500 and press start
  6. For one hour (100)

And that’s exactly what I did.

I even felt proud of myself—I got this! I’ll be the kids’ savior with fresh sourdough when they wake up at 7am. They will be so excited after a week of Pesach food.

With the baking underway, I hopped onto the Peloton for some exercise.

While cycling, I began to smell smoke coming from the kitchen and I wondered if something might be wrong. But then I patted myself on the back and said, “Believe in your wife and believe in yourself. You followed her instructions to a tee—it’s impossible that she made a mistake.” So I ignored the smell and cycled on.

The burning smell grew stronger, but again I reassured myself: Have faith! You did everything correctly; probably this is supposed to happen.

A few minutes later, my daughter woke up and came running to me. “Tatty, tatty! The whole house is full of smoke! What’s going on?". Turns out, she woke up from the smell!

So I jumped off the Peloton and ran to the kitchen, and indeed, the whole house was full of smoke! I turned off the oven but the fire alarms started ringing anyway, waking up everyone else in the house (only one kid slept through, and had no idea what had happened!). Quickly, we all started opening the doors and windows and waving towels back and forth in front of the smoke detectors.

It took us an hour, but we finally got all the smoke out of the house.

So, what did I do wrong? Nothing!

Were the instructions wrong? Also not!

Turns out, there was some sort of spill in the oven from all our Pesach cooking that was now burning and creating all the ruckus.

So what’s the lesson here?

Yes, if you want shalom bayit, if you want a beautiful home and peaceful marriage, always listen to your wife. But when you smell smoke, use your common sense and don’t ignore it!

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