I emailed my accountant this week to negotiate his fee. He was charging us for an audit, and the quote was significantly higher than on previous occasions. “Why are you asking for more money this year? Let's just keep the same rate as last year!” I wrote. And here's what came back:
I understand the concern about the fee increase, and I want to be transparent about where it's coming from rather than just asking you to trust the number. Last year's audit took 131 hours to complete… That growth is really the driver here: more transactions, more accounts, more complexity to test… So this isn't a case of us raising our rate — it's the audit simply taking longer because there's more business to audit. Let me know if you'd like to set up a quick call.
Now, I've known this man for years, and I know full well that this is not how he speaks.
This is classic Claude!
"I want to be transparent about where it's coming from" is a dead giveaway that it's Claude, not to mention the reassuring tone and the tidy little summary at the end: “So this isn't a case of X, it's simply Y.” Every giveaway was there. This wasn't my accountant; it was Claude wearing my accountant's name tag.
So I emailed back:
"Hi Claude! Can you please put your boss on the line? I'd like to talk to him, not you."
And the response I got back started with:
"I'll be honest with you…"
Another giveaway!
It was extremely frustrating. All I wanted was to speak directly with my accountant; I had no interest in negotiating with Claude!
But it got me thinking: everything is AI now. Everything. Every social media post, every flyer, every blog, email, brochure, and magazine looks and sounds like AI. Even when you call someone on the phone, there's a good chance you're talking to an AI agent instead of a human, and they're so good now you'd never know.
People are using AI as their therapist, nutritionist, personal trainer, marriage counselor, marketing manager, and everything in between. And I get it! Claude will never raise his voice or lose his temper at you!
But people are craving authenticity; a human, soul connection.
This is why, more than ever, community is so crucial. Shul, minyan, Shabbat dinners, Torah classes, in-person gatherings of any kind. You cannot replicate that online.
The Torah class where you watch someone struggle with a verse is real. The handshake, hug, or clap on the back at the end of shul. The room full of people around the Shabbat table who could not possibly be anything other than human is as real as it gets.
So maybe this strange new era is doing us a backhanded favor. It’s unintentionally pushing us toward human connection, making us crave face-to-face interaction and pursue spiritual soul connections. The cheaper the barrage of words and images inundating us from all sides, the more precious the Shabbat table and Torah classes become.
So come to dinner. Come to the class. Sit across from another human being and have a real, human conversation. You’ll be glad you did. And so will your neshamah, your soul.
